Delete Your Account

How to delete your account

Account deletion is handled by our support team, not from inside the app or the website. Email us as described below from the account’s email address; we will verify who you are and delete it within 30 days.

How to ask

Email us at [email protected] from the account’s email address. We will verify who you are and delete it within 30 days.

What gets deleted

• Your name, email address, phone number and profile photo
• Your password and every signed-in session
• Your class enrolments and guardian links
• Your exam attempts, practice exercises, answers and results
• Any active subscription (cancelled immediately)
• Your invoices and payment records

What is kept, and for how long

The following records are kept after deletion, but are no longer connected to your name or contact details:

• A log that an action took place, without your name, IP address or the details of the change
• Payment records held by our payment provider (Stripe), under their own terms

Financial records are held for seven years as Malaysian tax law requires; academic records are retained by the school they belong to.

Things to know first

• Deletion is permanent. There is no grace period and the account cannot be restored.
• An active subscription is cancelled immediately, with no refund for the remainder of the period.
• Invoice and payment records are kept by our payment provider, Stripe, under its own terms.
• Guardians must unlink their children first — a child’s account is separate and is not deleted along with yours.
• Your email address is released, so you can register again later with the same address.